Start a conversation

Articles

  • Finding Machine ID or MAC ID for Gensym License

    Overview Perpetual licenses for Gensym, licenses with no expiration date, are bound to a machine ID (Also known as MAC ID or Physical Address). When requesting this type of license for a Gensym instal...

  • Extending OPC Bridge License

    Overview Your license for the G2 OPC Bridge is about to expire and you need a new gsi.ok file or authorization file with a different expiration date to extend the license.  Or, you are having issues t...

  • Incorrect license expiration date in Gensym license files

    Overview It may be the case that the license expiration date in your license files for your G2, TW, or G2 bridges is incorrect and does not match the actual end of support term communicated to you whe...

  • Number of perpetual Gensym licenses owned by your organization

      Overview It is possible that your organization owns several perpetual Gensym licenses, for different departments or subsidiaries, for example. This is article addresses the question of how many lice...

  • How to get Gensym License Keys and Files

    Overview You have purchased or renewed your Gensym contract and need to acquire a License Key (for new installations only) and OK Files (authorization files) for G2, Telewindows, Bridges, and/or Addit...