Memory Manager Memory-manager.kb The memory manager kb file (attached below) can be used help identify any memory leaks in your application Creating Memory Dump Files Find below instructions on crea...
Overview You want to know if there is G2 documentation available in Chinese, Japanese, Spanish, or any other language besides English in the Support Portal. Information The Gensym Support Portal provi...
Overview While editing your Support Account, under edit my profile, you have erroneously added an incorrect/ nonexistent email address. You are now unable to log in to your account as there is a pendi...
Overview It is possible that when you navigate to Organization Requests on the Ignite Support Page, you are unable to view any requests. Information This issue can be caused when your organizati...
Overview This article addresses an issue in G2 2020.2 and 2020.4 64-bit that causes a misalignment of one or more of the grid views when displaying a window with multiple grid rows (see Diagram 1). Th...
Overview You may want to change the calendar format of a calendar cell by changing the calendar format of its cell-value, from the default MM-DD-YYYY to, e.g., DD-MM-YYYY. When you try to edit it usin...
Overview This article explains the impact of using a newer version of the G2-OPC Client Bridge and an old G2-2011 environment. E.g: Losing comms and having to restart the OPC bridge while using the ...
Overview You may find that while using Gensym versions prior to 2021.1, the g2-text-time-interval-to-unix-time might not treat negative intervals correctly. Instead of applying the minus (-) sign to...
Overview A customer might face an issue with their G2 version 2020.4 where the more colors option to open the Standard and Custom tabs of the dialog is not working correctly. This is an issue with t...
Overview You might be wondering if you can manually edit the G2 OK license file and make changes to it to suit the outcome you need. You want to change make-g2-secure?:false; to make-g2-secure?:true...